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Hosting's Frequently-Asked
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- 1. General Questions
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- 2. Mail
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- 3. Domain Name
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- 4. FTP
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- 5. Troubleshooting
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1. General Questions
- 1.1. What is the difference
between Unix accounts and Windows accounts?
- Unix provides secure and reliable environment perfect for
most of the hosting needs, but sometimes you want to take
advantage of some Windows applications such as MS Access,
ASP scripting. For that you might want to use NT.
- 1.2. What do I need to use
web hosting services?
- Web browser and Internet connection is all that is needed.
- 1.3. How do I change my
billing information?
- Go to
Billing->Billing Info menu, and click
the Change Billing Info button.
- 1.4. How do I change my
contact information?
- Go to
Acct. Preferences->Contact Info and
edit your contact information.
- 1.5. I forgot my Miva password,
what should I do?
- There is no way to retrieve this password, you will have
to re-install Miva.
Warning: All the data in the Miva
will be lost, including Products, Orders and other settings.
- 1.6. Can I accept credit
card on my site? Will it be secure?
- Yes, H-Sphere supports secure transaction protocol, such
as SSL.
- 1.7. What is SSL?
- The SSL security protocol provides data encryption, server
authentication, message integrity, and optional client authentication
for a TCP/IP connection. Because SSL is built into all major
browsers and web servers, simply installing a digital certificate
turns on their SSL capabilities.
- 1.8. I lost my password,
what should I do?
- Go to the control panel site. Click on the link "forgot
your password", it is usually located bellow the login box,
and follow the instructions.
- 1.9. What happens if I excess
my data transfer limit?
- Any data transfer in excess of plan threshold will be charged
at the end of the billing period.
- 1.10. Can I purchase additional
disk space?
- Additional disk space can be purchased through H-Sphere.
- 1.11. What happens if I
purchase additional products in the middle of the month?
- Any additional resource purchases will be pro-rated accordingly.
The charge will be calculated based on the date when the resource
was purchase to the end of the billing cycle.
2. Mail
- 2.1. I have difficulties in retrieving
mail using Netscape. I can't log into my mail account because
the account user name now takes the form of the full e-mail
address.
- Write mail server login name in the Netscape preferences
with the % character instead of the @ sign, e.g. login: username%domain.com
- 2.2. How do I pop in to pick up my virtual
domain email?
- Virtual domain users need to use the following format for
thier user name when popping in:
user%virtual_domain_name
Eudora might require the following syntax:
user%virtual_domain_name@pophost
Microsoft clients may take the following syntax:
user@virtual_domain
If you don't include the %virtual_domain_name, vpopmail will
assume it is either a /etc/passwd user or a vpop user in ~vpopmail/users
or configured with "default domain".
- 2.3. I can't send mail with Outlook Express.
I get a rcpthosts error.
- You need to check your pop3 box before sending mail trough
the server. When the POP3 box is checked, you can send emails
within the next 15-30 minutes.
- 2.4. How do I get FormMail working?
- It's a perl script. You need to add .pl as extention for
CGI. You can find it on the web options page.
3. Domain Name
- 3.1. What is a domain name?
- Domain names are the familiar, easy to remember names for
computers on the Internet (such as internic.net). They correspond
to a series of numbers (called Internet Protocol numbers)
that serve as routing addresses on the Internet. Domain names
are used generally as a convenient way of locating information
and reaching others on the Internet.
- 3.2. What does "register a domain
name" mean?
- The Internet domain name system (DNS) consists of a directory,
organized hierarchically, of all the domain names and their
corresponding computers registered to particular companies
and persons using the Internet. When you register a domain
name, it will be associated with the computer on the Internet
you designate during the period the registration is in effect.
- 3.3. How can I get a domain name
in .com, .net or .org?
- H-Sphere provides an easy way to register .com, .net or
.org domains.
- 3.4. What is involved in registering
a domain name in .com, .net or .org?
- To register a domain name, you will be asked to provide
the registrar you select with the various contact and technical
information that makes up the registration. H-Sphere will
guide you through the process, and will make it extremely
easy. H-Sphere will automatically contact the registrar, who
will then keep records of the contact information and submit
the technical information to a central directory known as
the "registry." This registry provides other computers on
the Internet the information necessary to send you e-mail
or to find your web site. You will also be required to enter
a registration contract with the registrar, which sets forth
the terms under which your registration is accepted and will
be maintained.
- 3.5. Will my name and contact
information be publicly available?
- Yes. Information about who is responsible for domain names
is publicly available to allow rapid resolution of technical
problems and to permit enforcement of consumer protection,
trademark, and other laws. The registrar will make this information
available to the public on a "Whois" site.
- 3.6. How long does a domain name
registration last? Can it be renewed?
- H-Sphere provides you with the ability to register and renew
the domain registrations in one-year increments, with a total
registration period limit of ten years.
- 3.7. How much does a domain name
registration name cost?
- The prices vary depending on the plan you select.
- 3.8. How long does it take to
register or transfer a domain name?
- It will take you just a few minutes to register a domain,
but it might not be available on the Internet for up to 48
hours. This is due to the fact that Internet DNS databases
are updated only once a day, causing the delay.
- 3.9. Someone else has registered
by company's name as a .com domain name. What is the process
for resolving my complaint?
- All ICANN-accredited registrars follow a uniform dispute
resolution policy. Under that policy, disputes over entitlement
to a domain-name registration are ordinarily resolved by court
litigation between the parties claiming rights to the registration.
Once the court rules who is entitled to the registration,
the registrar will implement that ruling. In disputes arising
from registrations allegedly made abusively (such as "cybersquatting"
and cyberpiracy"), the uniform policy provides an expedited
administrative procedure to allow the dispute to be resolved
without the cost and delays often encountered in court litigation.
In these cases, you can invoke the administrative procedure
by filing a complaint with one of the dispute-resolution service
providers listed at http://www.icann.org/udrp/approved-providers.htm.
For more details on the uniform dispute resolution policy,
see http://www.icann.org/udrp/udrp.htm.
- 3.10. What are the rules for registration
of .net and .org names?
- They are the same as for .com. Traditionally, however, names
in .net have been used by organizations involved in Internet
infrastructure activities and .org is frequently used by not-for-profit
organizations.
- 3.11. Are .com, .net, and .org
domain names available for registration on a global basis?
- Yes. The .com, .net, and .org domains are available for
registration by Internet users across the globe. ICANN-accredited
domain name registrars are also located in various countries
around the world. To view the InterNIC list of domain name
registrars by country, click here.
- 3.12. I've seen domain names
ending with two-letter combinations, like .uk. What are the
rules for registering in these domains?
- Two letter domains, such as .uk, .de and .jp (for example),
are called country code top level domains (ccTLDs) and correspond
to a country, territory, or other geographic location. The
rules and policies for registering domain names in the ccTLDs
vary significantly and some are reserved for use by citizens
of the corresponding country. You should check with the registrar
offering ccTLD registration services regarding the specific
terms and conditions for registration. H-Sphere supports hosting
of such domains.
- 3.13. What is a stopgap domain?
- A stopgap domain alows to create hosting if you don`t have
any domain name. If you register with a stopgap domain, you
will get a domain name like "loginname.u1.your-base-domain".
You can create your own web-site and access it with either
the IP (if the IP is dedicated) or the above domain name.
This kind of domain doesn`t have any registration records
in the DNS.
4. FTP
- 4.1. Anonymous FTP users don't see the content
of my directory.
- Anonymous FTP users can't enter your root directory. They
can enter only the directory you dedicated for anonymous ftp
users.
- 4.2. How come my virtual FTP users can browse
my root directory?
- Your virtual FTP users can have access to more than one
virtual FTP directory, so you need to allow them to enter
the root dir. You can use FTP subaccounts to restrict their
access to only one directory.
5. Troubleshooting
- 5.1. When I'm trying to connect
to my account using FTP, the system doesn't respond for some
time and then logs out with an error.
- Use FTP active mode (disable passive). It is in your computer's
FTP configuration.
- 5.2. I am getting errors with
FrontPage.
- Try switching it off and back on.
- 5.3. My webalizer doesn't work.
What's the problem?
- One possible reason can be that you are approaching your
disk quota. Webalizer needs at least 2 MB unused disk space
to function properly.
- 5.4. The online file browser
shows the zips as compressed files and offers to decompress
them, but fails to do it.
- WebShell can decompress only those files that are located
inside the /usr/local/bin directory. If it's not there, just
create a link.
- 5.5. I get "Failed to add new
resource over the hard credit" message when I'm trying to
create a new resource.
- This means you have reached your Credit Limit. For example,
you've used all your money on your balance if you pay by check,
or your credit card expired/was broken and failed to be charged.
In this case you'll still be able to run your hosting account
(with recurrent and extra usage payment accrued), but you
won't be able to create any new resource (neither paid nor
free).
- 5.6. ASP is not working, however
the button next to this resource on the Domain Web Service
page is set to ON.
- Check if the *.asp files are not included into SSI section.
It's a common mistake. If you set the *.asp files to be lauched
via SSI library, set ASP to OFF, delete the *.asp extension
from SSI list and then set ASP to ON again.
- 5.7. My SiteStudio doesn't work
correctly.
- Check with SiteStudio
FAQ.
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